Q: What if I get a new computer? Will my unlock code still work?
A: An unlock code will only work with one specific computer. However, we will grant you a new unlock code for your new computer if you have previously purchased Show Barn Manager software. No more than 1 (one) new unlock code will be granted within a 1 year period. This will allow you to transfer Show Barn Manager over to a new computer at no additional cost to you. Q: Why do I get an error message that says "This program is not registered?"
A:There are several reasons you may get this error message: -The trial period is over and you have not entered a valid unlock code. If, after purchasing Show Barn Manager and entering a valid unlock code... -You have installed Show Barn Manager while signed in as a WIndows user that is a non-administrator acccount, you can only run Show Barn Manager from that particular WIndows user account, otherwise you will get a "program not registered" message. -You are using a version of Show Barn Manager that is earlier than version 1.1.4004 (check under HELP on the menu bar, and then select ABOUT SHOW BARN MANAGER), there may be certain conditions under which you will get a "program not registered" message. Please update to the most current version of Show Barn Manager and this should resolve any issues. If this does not resolve your issue, please contact support. -You have edited the registry values for Show Barn Manager either on purpose or accidentally. This will result in the program locking itself down and giving the "program is not registered" message. Please contact us for help. Q: Are there any known compatibility issues with installing the Show Barn Manager software?
A: Update 2/15/07...The previous issue has now been resolved with the use of a new installer. You should not experience any further compatibility issues when using Version 1.1.xxxx of Show Barn Manager. If you have a full or runtime version of Microsoft Office Access other than 2003 (such as Access 97 or 2000), installed on your computer you may have compatibility issues when using version 1.0.xxxx. Please contact Support for information and help. Q: Why is the Quick Overview or Basic Info report blank for a horse? I know there is information in there...
A: The issue is caused by not having a record for all of the 5 Due Date categories (Coggins, Dental, Deworming, Shoeing, and Vaccinating) for the horse you are trying to print the report for. Make sure you have a record in each of the 5 categories for that horse, and also make sure that there is a record in each category that is not marked completed. (If you complete a Due Date, then enter a new record of it's having been done and the program will create the next due date for that horse in that category.) If you don't have any information on a category for a horse, enter a record in that Due Date category with just the Barn Name filled in and leave the rest of the fields blank. |